Genesys Cloud's AudioHook Monitor feature enables streaming of conversation audio to third-party services for processing voice biometrics, transcription, recording, and Agent Assist capabilities. The feature implements PCI DSS compliance through secure pause functionality during secure flows; however, it cannot be used for PCI use cases requiring audio streaming during secure flows, and best practice recommends avoiding AudioHook Monitor during PCI-relevant interactions such as Architect secure flows. Organizations can configure a maximum of five active AudioHook Monitor integrations per organization with up to 20 total integrations, with no limit on the number of streaming sessions. Genesys charges per active integration on a per-minute basis, with billing commencing when streaming begins and terminating when streaming ends. No charges accrue during pauses, including transcription pauses, customer-initiated pauses from the AudioHook server, or when the server is disabled. Usage is tracked based on actual streaming time and rounded to the nearest minute at month end. For organizations with multiple active integrations, charges apply per integration for each minute of streaming during a call session. AudioHook Monitor is available through AppFoundry, where users with appropriate Genesys AppFoundry credentials can access product details, trial availability, and pricing information. Organizations requiring additional assistance can contact their sales representative through the Orchestrators > Profile > My Contacts menu path or access community support resources. Related documentation covers AudioHook Monitor installation, configuration, activation, limitations, integration capacity, and Architect and bot functionality within Genesys Cloud. The documentation has undergone multiple revisions since its creation in April 2022, with recent updates including removal of volume discount information and updates to license naming conventions and billing session details.