You can add and connect a third-party knowledge base integration provider to the knowledge workbench from either the Sources page or the Integrations page. After you add the integration provider, install and configure it.

Add an integration provider from the Knowledge > Sources page

1. Click Menu > Knowledge > Sources. The Sources view opens.
2. Click the Knowledge Base list and choose the knowledge base in which you want to add a third-party source.
   • To choose an existing knowledge base, select it from the list.
   • To add a new knowledge base, click Create Knowledge Base.
3. Click Add a Source. The Add a Source page opens to the General Settings tab.
4. Under Source Name, add a meaningful name for the third-party knowledge application.
5. Under Sync Type, choose to sync your third-party content automatically or manually.
   • To sync content automatically, click Automatic sync and select the amount of time, in hours, to begin the content sync after you successfully configure the source.
   • To sync content manually, select No Automatic sync.
6. Under Integration Provider, follow these steps:
   1. Click Select integration provider and scroll to the bottom of the list.
   2. Click Add new Integration Provider. The Connect a new provider at Integrations dialog box opens.
   3. Click Continue. The Admin > Integrations > Integrations page opens.
7. In the Search box, type the first few letters of the integration to locate the preferred knowledge connect integration from the list.
8. In the preferred integration tile, click Install. The integration Details page opens in a new browser tab.

Add an integration provider from the Integrations page

1. Click Menu > IT and Integrations > Integrations.
2. Click Integrations.
3. In the Search box, type the first few letters of the integration to locate the preferred knowledge connect integration from the list.
4. In the preferred integration tile, click Install. The integration Details page opens in a new browser tab.

Install and configure the Salesforce integration

1. Give the integration a meaningful name.
2. Click the Configuration tab, and then click Credentials.
3. Click Configure. The Configure Credentials dialog box opens.
4. From the Credential Type list, select the “OAuth Client Credentials” type.
5. To configure the OAuth credentials, follow these steps:
   1. In the Client ID field, enter your Salesforce account client ID.
   2. In the Client Secret field, enter your Salesforce account client secret.
   3. In the Login URL field, enter the login URL to your company’s unique Salesforce domain.
   4. Click Confirm.
6. Click Save. The Integrations list opens.
7. Next to the newly added integration, click Active.
8. Perform one of the following steps:
   • If you added the integration from the Knowledge Sources page, click the appropriate browser tab to return to the third-party source page, complete the configuration, and click Update Source.
   • If you added the integration provider from the Integrations page, click Menu > Knowledge > Sources and then add the third-party source.

Install and configure the ServiceNow integration

1. Give the integration a meaningful name.
2. Click the Configuration tab, and then click Credentials.
3. Click Configure. The Configure Credentials dialog box opens.
4. Enter your ServiceNow user name and password.
5. Enter the credentials for your ServiceNow integration account. 
6. Click Save. The Integrations list opens.
7. Next to the newly added integration, click Active.
8. Perform one of the following steps:
   • If you added the integration from the Knowledge Sources page, click the appropriate browser tab to return to the third-party source page, complete the configuration, and click Update Source.
   • If you added the integration provider from the Integrations page, click Menu > Knowledge > Sources and then add the third-party source.