Genesys Cloud quality policies automate repetitive quality management tasks by defining interaction types and corresponding actions, such as automatically assigning evaluations for interactions exceeding specified durations. Policies are accessed through Menu > Conversation Intelligence > Recording and Policies > Policies, where administrators can filter by policy state (Enabled or Disabled) or policy name. Interaction recordings that do not match any active policy are retained indefinitely, subject to the maximum interaction data retention threshold if configured. Call recording functionality requires that Recording be enabled on the SIP trunk, necessitating coordination with the telephony administrator. The system supports orphaned recordings management and provides related resources for policy creation, calibration policies, evaluation forms, and quality management processes.