About coaching

AI-generated summary

Genesys Cloud enables quality administrators, evaluators, and supervisors to create coaching appointments with agents to provide feedback that improves agent performance. Users can schedule coaching appointments in the Interactions Details and Agent Development views, edit appointments, view and annotate appointments, change appointment status, and add interactions to existing appointments.

As a quality administrator, evaluator, or supervisor, you can create a appointment with your agents to provide valuable feedback that drive improvements in agent performance.

Understand coaching appointments

Learn about coaching appointments.

Understand coaching appointments

Schedule a coaching appointment

You can schedule a coaching appointment in the Interactions Details view and in the Agent Development view.

Work with your coaching appointment

You can view, annotate, and change the status of coaching appointments you are a part of.

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