Why can’t I get DTMF to work with my Amazon Lex integration?

The Genesys Cloud and Amazon Lex integration does not support DTMF. However, the Genesys Cloud and Amazon Lex V2 integration does support DTMF capability. For more information, see About the Amazon Lex V2 integration.

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Why can’t I get DTMF to work with my Amazon Lex integration?

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