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Is STA (Speech and Text Analytics) required for AI Scoring?

Is STA (Speech and Text Analytics) required for AI Scoring?

Yes, if you intend to use AI scoring to evaluate calls. AI Scoring requires interactions to be transcribed.

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Agent Copilot AI Scoring AI Summary AI Translate Speech and text analytics Virtual Supervisor and Copilot

Is STA (Speech and Text Analytics) required for AI Scoring? - Genesys Cloud Resource Center