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How is Genesys Cloud for Salesforce integration usage calculated? - Genesys Cloud Resource Center
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How is Genesys Cloud for Salesforce integration usage calculated?
How is Genesys Cloud for Salesforce integration usage calculated?
Genesys checks two criteria and bills accordingly:
A user holds a Genesys Cloud for Salesforce integration license.
A user has a logged in presence at some point during the month (in either Genesys Cloud for Salesforce or Genesys Cloud).
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