View segments list

• Name: Segment name.
• Updated: Date the segment was last modified.
• Description: Segment description.
• Type: Segment type (such as session or customer).
• Active: Indicates whether the segment is ready to match visitors on your website.
• Color: Background color to use when displaying the segment name (for example, in Live Now and the Action Map Report).
• Options: Menu of options available for the segment, such as edit, delete, and duplicate.

Search for segments

Type one or more characters (not case-sensitive) for which to search. As you type, only the segments that match your criteria appear in the list.

A column heading with an arrow indicates that you can click the arrow to sort the list by that entity. An upward-pointing arrow indicates that the list is in ascending order and a downward-pointing arrow indicates that the list is in descending order.

Create a segment

To create a segment, click Create segment and then follow the instructions in Manage segments.

Edit a segment

To modify a segment, search for it and then click the Edit menu option. Follow the instructions in Manage segments.

Duplicate a segment

To simplify the process of creating a segment, you can duplicate an existing segment. Search for the segment to duplicate and then click the Duplicate menu option. The duplicate segment displays in edit mode. Specify a new name for the duplicate segment and then modify the remaining information as appropriate.

Delete a segment

To delete a segment permanently, search for the segment, click the Delete menu option, and then confirm.

View segment report

To learn how well you are engaging specific segments of visitors, click the Segment Reporting can be found here menu option.

• Name: Segment name.
• Description: Segment description.
• Type: Segment type (such as session or customer).
• Segment Matches: Number of visitors matched to the segment.
• Action Maps: Number of action maps configured to use the segment.
• Outcomes Achieved: Number of outcomes achieved for the segment.
• Active: Indicates whether the segment is ready to match visitors on your website.
• Updated: Date the segment was last modified.
• Color: Background color to use when displaying the segment name (for example, in Live Now and the Action Map Report).
• Options: Menu of options available for the segment, such as edit, delete, and duplicate.

For more information about Journey Segments, see the Journey Segments view in the Genesys Cloud CX Resource Center.