Genesys Cloud enables users to view comprehensive call history through the Calls panel, displaying both inbound and outbound voice interactions including calls placed on behalf of queues. Call history records include phone numbers, caller identification, external contact names (with appropriate permissions), and associated queue information, with recent calls indicating disconnection methods. Users can access detailed call flow and group ring details by selecting "Show" within an interaction, and can initiate calls from any related number in the history. The system retains call history for approximately 18 months and displays disconnect reasons in yellow for up to five minutes after call termination, categorizing them as user-initiated disconnects, participant-ended calls, or remote disconnects. Call history records are permanent and cannot be deleted; however, forwarded calls are not logged. Related campaign information appears for outbound calls when applicable. Users with appropriate permissions can access extended activity history beyond call records. Additional call details including duration and timestamps are available through the interactions view.