Manage a message sequence

AI-generated summary

Genesys Cloud's String Builder in Architect allows you to easily manage an ordered sequence of message elements to play back to the caller. You can arrange the order of elements, add or delete elements, and edit an element's configuration in the String Builder dialog box. Specific capabilities include: arranging element order using up/down arrows, adding new data, expression, prompt, text or string parsing elements, deleting elements with an X icon, editing elements by clicking in their fields, enabling alternate languages, and switching between the sequence builder and expression view with tabs. The String Builder enables creating customized message sequences for Genesys Cloud interactions.

In Architect, it is easy to manage an ordered sequence of message elements to play back to the caller. You can arrange the order of elements, you can add or delete elements, and you can edit an element’s configuration. The following table describes simple tasks you can perform in the String Builder dialog box.

Note: Access the String Builder dialog box from a Send Response action’s Message Body. For more information, see .

Task	Procedure
Arrange the order	Use the up or down arrows next to the element you want to move until Architect places it in the appropriate location.
Add a new element	Select data, expression, prompt, text, or string parsing.
Delete an element	Click the X next to the element you want to remove.
Edit an element’s configuration	Click in the appropriate field and use the displayed controls to modify it.
Enable an alternate message language	Configure and order the message sequence for other configured languages.
Switch between the sequence builder and the expression view	Click the tabs to the right of the dialog box and select to use the sequence builder or view the complete expression.

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Manage a message sequence

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