Flag a problematic phone call

Note: This article describes how to flag a problematic non-ACD call. For more information about ACD calls, see .

Genesys Cloud offers a way to note calls with quality issues:

Deteriorated audio
Unexpected disconnects
Incomplete connections
Failed transfers
Others

To flag a call with degraded quality, click and select Voice Quality Issue.

In the Interactions view, Genesys Cloud marks the call as problematic, making diagnostic information available to Genesys Cloud engineers.

Note: To see which calls someone has flagged, Genesys Cloud supervisors must add the Flagged column in the Interactions view.

Alternatively, you can flag a problematic call in your call history. Locate the call in the list, click More , and select Voice Quality Issue. This option is available up to 45 minutes after the call ends.

To remove the flag, click Voice Quality Issue a second time.

Note: For more information about how to report voice quality issues in , see .

[NEXT] Was this article helpful?

Get user feedback about articles.

Loading...

Flag a problematic phone call

[NEXT] Was this article helpful?