External learning modules

AI-generated summary

Genesys Cloud allows learning administrators to create learning modules by integrating external content through Learning APIs. External learning modules are read-only and cannot be edited within Genesys Cloud; administrators can hide them from the Catalogue view to prevent manual assignment by managers. When creating or updating external modules via API, only one URL-type content can be added to direct users to the external service from the splash page. Assessments cannot be created in Genesys Cloud for external modules; assessment data must be sourced externally. The Catalogue displays only modules available for agent assignment, excluding those requiring self-enrollment or pre-enrollment. When agents access completed external modules, they are directed to a standard module screen displaying Content and Results tabs with data from the external source. Reset and Assign Again functions are unavailable for external modules. Module assignment can be performed manually or through the Auto Assign tab. To access external learning modules, navigate to Menu > Performance Management > Employee Engagement > Development and Feedback, then select "External" from the Select Module Type(s) dropdown menu.

Genesys Cloud allows the learning administrators to create a learning module by integrating their external content with Genesys Cloud via Learning APIs.

The external learning modules are read-only, so you cannot make any edits to the course content. The administrator can hide the external module from the Catalogue view so that the managers cannot see this module for manual assignment.

Note:

When creating or updating the external module via the API, you can add only one content of the type URL that links to the external service to direct the user automatically to the correct URL from the splash page.
You cannot add an assessment in Genesys Cloud for the external modules. You can add the assessment data only from the external source.
Under the Catalogue, you can view only those modules that you can assign to an agent. Under the Catalogue, you cannot see modules that require self-enrollment or pre-enrollment by agents.
When an agent accesses the already completed external module, the agent gets directed to the standard module screen with the Content and Results tab to review the results from the external source.
You cannot Reset or Assign Again for the external modules.

You can assign modules both manually and via the Auto Assign tab.

To see the external learning modules:

Click Admin.
Under Performance & Engagement, click Development and Feedback.
Click Menu > Performance Management > Employee Engagement > Development and Feedback.
From the Select Module Type(s) drop-down menu, select External to view only the external learning modules.

For more information on the best practices, see External learning module best practices.

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External learning modules

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