Genesys Cloud enables users to edit organization information through the External Contacts feature. Users can access this functionality by navigating to Menu > Contacts > External Contacts and Organizations, selecting the Organizations tab, locating the desired organization, and clicking Edit Organization to update details before saving. The feature supports editing of organizations created directly within External Contacts; however, organizations imported from Salesforce cannot be modified through this interface. The editing workflow includes options to save changes or save and close the dialog. Related capabilities include managing organization notes, deleting external organizations, exploring contact organizational associations, and modifying organization settings within the Genesys Cloud Resource Center.