Genesys Cloud displays disconnect reasons in the interaction's detail view, providing participant-level information about why calls or interactions ended. The detail view shows disconnect reasons for both internal and external participants across the entire interaction, with the timeline displaying specific disconnect reasons for each conversation segment. Disconnect reason descriptions are relative to the participant perspective. Valid disconnect types include Client (user interface action), Conversation Inactivity (agent or user inactivity), Endpoint (participant hung up), Error (provider error), Transfer variants (Conference Transfer, Forward Transfer, No Answer Transfer, Not Available Transfer, Transfer_consult), Peer (another participant disconnected), System (cloud or provider caused), Timeout (dialing timeout), Transport Failure (ICE failure), Uncallable (non-callable target address), Spam (AWS-marked email), and Other (reasons not covered by other categories). These disconnect reasons apply to ProviderCallEvent, ProviderChatEvent, ProviderEmailEvent, Call, and Chat interaction types. The interaction detail view differs from the Interactions view, which displays a derived Disconnect Type rather than participant-level disconnect reasons.