Genesys Cloud provides functionality to delete Salesforce External Contact Sync integrations through the IT and Integrations menu. When an integration is deleted, previously synced data remains unaffected, and triggered syncs cease to occur. If a deleted integration is readded using the same Salesforce account, Genesys Cloud automatically recognizes existing Salesforce contacts and organizations, resuming synchronization without creating duplicate records. The deletion process requires navigation to Menu > IT and Integrations > Integrations, selecting the More option adjacent to the target integration, choosing Delete Integration from the dropdown menu, and confirming the action when prompted. This capability allows administrators to manage integration lifecycles while maintaining data integrity and preventing redundant record creation upon reactivation.