Create a script

AI-generated summary

Genesys Cloud enables users to create scripts through the Resource Center by accessing the Digital and Telephony menu under Interaction Assets. Users must possess specific permissions under Scripter, including Script, Published Script - Add, and Published Script - View capabilities. The script creation process involves entering a script name, selecting a division, and choosing between creating a blank script or basing the script on an existing template. Available templates include Blank Script, Default Callback Script, Default Inbound Script, and Default Outbound Script, each designed for specific interaction types. The Default Outbound Script requires selecting a contact list in the script's properties to enable edit fields. Once created, scripts open in the script editor and must be manually saved through the Script menu. The platform includes an autosave feature that preserves unsaved changes during editing sessions; however, this feature only functions for previously saved scripts and discards unsaved changes after six minutes if the script is accessed from a different device or browser. Users are prompted to recover unsaved changes when reopening scripts on alternate systems.

PrerequisitesClick to expand

Click Menu > Digital and Telephony > Interaction Assets > Scripts.
Click Create.
In the New Script Name box, enter a name for the script.
Click the Division list and select a division.
To create a script based on a template, click Create From Template. Alternatively, to start with a blank script, click Create Blank Script.
If you click Create From Template, on the next screen, choose a template from Global Templates or User Templates.

Learn more about templatesClick to expand

Templates are complete or partially complete scripts that you can base your new script on. The selection of templates includes templates that other people in your organization create. If you are unsure about which template to choose, consider selecting Default Inbound Script or Blank Script, which is selected by default.

Blank Script—a blank script without any customizations.
Default Callback Script—the default script that pops for callbacks. Use this script if you have not specified another script in Architect to run in response to an in-queue callback action.
Default Inbound Script—the default script that pops for inbound calls.
Default Outbound Script—A default script for outbound dialing. It contains a control for updating contact list fields. When you base a script on this template, you must select a contact list in the script’s properties. Otherwise, Scripter shows no edit fields.

Click Create. The new script opens in the script editor.
Click Script > Save. You must save a new script manually.

Note: If, while editing a script, you navigate away, the script editor 's autosave feature preserves your unsaved changes. When you return, the script editor reloads your draft with unsaved changes in place. If you leave your computer and open your script on another computer or browser, a message appears alerting you that you have unsaved changed and prompting you to recover them. After six minutes this message disappears, and the script editor discards any unsaved changes. The autosave feature is only available with scripts you have saved at least once.

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Create a script

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