Perform all of the following user acceptance tests (UATs) that apply before going live with a Genesys Cloud organization.

• External call from a Polycom phone
• External call from a WebRTC phone
• External call from a remote phone
• Internal call from a Polycom phone
• Internal call from a WebRTC phone
• Internal call from a remote phone
• Incoming DID calls (all DIDs)
• Incoming IVR calls (all numbers)
• Incoming ACD calls (all queues)
• Callback logic
• Transfer after X time logic
• Wrap-up codes
• Blind transfers from UI
• Consult transfers from the UI
• Blind transfers from a Polycom phone
• Consult transfers from a Polycom phone
• Test dialer campaigns
• Test scripts
• Test video calls
• Test screenshare
• Test reporting
• Test directory dial
• Test directory transfer
• Test voicemail
• Test call coaching/listen in
• Test Salesforce integration
• Test call recordings retention/deletion
• Test extension dialing
• Test inbound and outbound faxing