AI-generated summary
Genesys Cloud provides multiple schedule view options within the Workforce Management scheduling module to accommodate different planning and visualization needs. Users can access the schedule editor by navigating to Menu > Workforce Management > Scheduling > Schedules, selecting the appropriate management unit, and opening the desired schedule. The platform offers four primary view modes: View by Day (default), View by Date Range, View by Week, and Vertical View. Each view can be accessed either through the dropdown menu at the end of the View by Day list or via keyboard shortcuts (Shift+2 for date range, Shift+3 for week, Shift+4 for vertical view, and Shift+1 to return to day view). This flexible viewing system enables administrators and supervisors to analyze schedules from different temporal and organizational perspectives based on their specific workforce management requirements.