Use Audio Connector to stream conversation audio to third-party services, process that audio for active voice biometrics, transcription, recording, or agent assist, and then stream the audio back to the Genesys Cloud platform.

• Genesys charges for each active portion of the Audio Connector session. You can only stream to a maximum of five Audio Connector integrations per organization. For example, you might use an integration for voice biometrics, and another for bots. For more information about Audio Connector limits, see Limits > Voice Bots in the Genesys Cloud Developer Center.
• Genesys charges for the Audio Connector session when streaming begins and stops charging when streaming ends.
• Genesys tracks actual usage and then rounds it to the nearest minute at the month end.
• For more information, contact your sales representative. In Genesys Cloud, to find details about your sales representative, click Orchestrators > Profile > My Contacts.

Audio Connector per minute pricing

Before you can obtain the Audio Connector premium application, you must contact Genesys Cloud Sales to add BYOT Rate E to your subscription. For more information about the per minute pricing of Audio Connector, see Bring your own technology services model (per turn/minute rates).