Genesys Cloud provides the Genesys Agent Assist role to enable agents to access Agent Assist capabilities within the platform. This role assignment is a critical step in the Agent Assist setup process, role creation and preceding full organizational configuration. To assign the role, administrators navigate to Menu > User Management > Roles and Permissions, locate the Genesys Agent Assist role in the Role List, select Settings (three vertical dots), and choose Change Membership. Users requiring Agent Assist functionality are then identified through search and selected via checkbox before saving the changes. Once assigned, users gain access to Agent Assist features including article suggestions, knowledge base search, and conversational AI capabilities. This role-based access control ensures that only designated agents can utilize Agent Assist functionality within the Genesys Cloud organization