AI-generated summary
Genesys Cloud enables administrators to assign call analysis responses to outbound campaigns through the Campaign Management interface located in Admin > Outbound > Campaign Management. Users must select either the Voice Campaigns or Digital Campaigns tab and identify the target campaign. If the campaign is currently running, it must be paused and turned Off before editing properties. Administrators access campaign settings by clicking the campaign name hyperlink and then select a call response set from the Call Response box by typing the response name or using the dropdown menu. If no call response sets exist, a new call analysis response must be created first before assignment. After selecting the appropriate response set, users save changes and restart the campaign by turning it On. The assigned call response set becomes active only when the campaign is running and actively selecting records to dial. Call analysis accuracy depends on correct language configurations for both call analysis language settings (applicable to agentless, power, predictive, and progressive campaigns) and trunk language settings. Users should reference supported call analysis regions documentation when determining appropriate language configurations during campaign creation or updates.