Contact center

Undo or redo unsaved schedule changes

Administrators and contact center managers can undo or redo unsaved schedule changes. For more information, see Undo or redo unsaved changes to a schedule.

Log in and log out times in Agent Activity Summary reports

Contact center supervisors can now see agents’ log in and log out times in the Agent Activity Summary report and the Agent Activity Summary Export report. For more information, see Agent Activity Summary report and Agent Activity Summary Export report.