Can I receive calls with the Collaborate mobile app?

No. Collaborate for iOS and Android is not a telephony endpoint. For calls on Android devices, Genesys recommends Genesys Cloud Associate for Android, available in the Google Play store.

How do calls work using Collaborate for Android?

For calls on mobile devices, Genesys recommends Genesys Cloud Associate for Android, available in the Google Play store.

How do I react to a chat message?

If your admin enables chat reactions, you can react to Collaborate chat messages. To react to a chat message, follow these steps:

1. Tap and hold the message that you want to respond to.
2. Above the message, do one of the following:
   • To express approval, tap Approve .
   • To express disapproval, tap Disapprove .
   • To express that you love the message, tap Love .
   • To use another emoji to express your reaction, tap Emoji and select the emoji from the options.
     Note: You can also quote or copy the message.

Can I pin a chat message in Collaborate?

If your admin enables message pinning for your org, chat room owners can pin chat messages for the room. To pin a message, long tap on the message that you want to pin and then tap Pin Message.