Genesys Cloud's audit log viewer provides comprehensive tracking of workforce management activities, capturing detailed records of actions performed on entities such as activity codes, business units, forecasts, management units, schedules, shift trades, time-off requests, work plans, and related components. The system documents all modifications including creation, deletion, publication, uploads, and copies, along with associated metadata such as the responsible user, timestamp, and specific change details. Access to the audit log viewer requires the audits > audit – view permission and can be obtained through the Admin menu under Troubleshooting or via links within workforce management views. The full-page viewer interface supports comprehensive filtering capabilities by service, entity type, action, entity ID, user ID, trustee organization ID, and client ID. Users must select a workforce management business unit before accessing the viewer to retrieve relevant audit data. The platform provides flexible date and time filtering functionality, allowing users to navigate between days using directional controls and establish custom date ranges through calendar selection, with a maximum interval limitation of seven days. Time intervals can be adjusted using arrow controls to modify start and end times, with changes applied through the Save function. The audit log records only saved changes and does not display pending or failed actions, ensuring that logged entries represent completed transactions. Genesys Cloud includes a feedback mechanism that enables users to report issues such as inaccurate information, outdated content, or navigation difficulties, as well as provide positive feedback regarding content quality. Users can specify their role during feedback submission and must acknowledge the privacy policy. Related documentation covers workforce management , schedule editing, forecast modifications, work plan rotation management, and work plan configuration