Genesys Cloud can be deployed with IGEL OS endpoints to enable secure, flexible contact center operations. IGEL OS is a secure endpoint operating system designed for VDI, DaaS, and browser-based SaaS applications that allows agents to access Genesys Cloud from managed devices while maintaining centralized control and security. Agents can access Genesys Cloud through local browser sessions on IGEL endpoints or virtual desktop infrastructure solutions such as Citrix, VMware Horizon, or Microsoft Azure Virtual Desktop. IGEL provides a consistent and secure endpoint experience while supporting Genesys Cloud WebRTC functionality on compatible devices. Configuration varies based on deployment model (local browser versus VDI), endpoint hardware and peripherals, and organizational security and network requirements. Genesys Cloud requires no IGEL-specific configuration beyond standard WebRTC and telephony setup. IGEL environments are managed through IGEL tools and policies, and Genesys Cloud customers should work directly with IGEL representatives or partners to configure endpoints, validate device compatibility including audio devices and peripherals, and ensure optimal setup for their specific deployment model.