Types of AppFoundry apps

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Genesys Cloud's AppFoundry marketplace contains several types of apps: ISV applications from technology partners that are available for purchase, either at a flat rate or usage-based billing. Basic Apps are ISV apps integrated into Genesys Cloud that can be purchased directly. Premium Apps are also ISV apps integrated into Genesys Cloud but offer free trials and additional marketing benefits. Community apps are free apps from Genesys Cloud users. Genesys also offers some free and paid apps developed internally. Apps require permissions to be assigned to users by admins. Usage beyond license limits is billed as overage. The AppFoundry site lists all available apps.

There are several types of apps in the AppFoundry:

ISV applications are from our technology partners and authorized resellers. These apps and integrations are available for purchase. To purchase a ISV app, contact Genesys Cloud Sales. Some ISV apps are billed at a flat rate, while others are billed on a usage basis. All charges for ISV apps appear on your regular Genesys Cloud bill. To use an ISV app, a user must have the appropriate permission. The admin who configures an ISV app for your environment determines which roles to assign the permission.

Note: Use caution if you assign an existing role to an ISV app because this action could result in unexpected charges. For example, if you assign permission for a usage-based app to an existing role, and that role has already been assigned to a thousand users, you could potentially receive a large bill. Usage beyond the number of users permitted by the application license in your subscription will be billed as overage. Contact Sales Enablement if you are unsure of the scope of your application purchase.

Basic Applications are ISV applications that are integrated into Genesys Cloud and can be purchased directly from the marketplace or sold through assisted sales. Basic Apps do not offer a free trial.
Premium Applications are ISV applications that are integrated into Genesys Cloud and can be can be purchased directly from the marketplace or sold through assisted sales. Premium Apps offer a free trial and come with additional marketing benefits defined in the AppFoundry Marketing Guide”.
are premium Applications that are integrated into Genesys Cloud and can be can be purchased directly from the marketplace or sold through assisted sales. They offer a free trial and include additional marketing benefits. For more information, see AppFoundry Marketing Guide.
Community apps/integrations are from members of our user community. These apps and integrations are free.
Genesys apps/integrations are from our internal development teams. Some of these apps and integrations are available for purchase; many are free for all Genesys Cloud customers.

For a complete list of AppFoundry apps, go to the AppFoundry.

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Types of AppFoundry apps

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