Start a video chat

AI-generated summary

Genesys Cloud's video chat platform delivers comprehensive conferencing capabilities supporting up to 12 participants with multiple initiation methods and robust security features. The system enables video interactions through one-to-one conversations, group conferences, and existing chat sessions, while maintaining user privacy through camera controls and preview options. Essential features include camera toggling with profile picture display, conference link sharing, @mention notifications, and persistent conference links for authenticated users. The platform provides real-time status updates through audio and visual notifications for participant activities, clearly identifies current speakers, and implements a priority-based notification system for managing multiple simultaneous events. Core functionalities include microphone controls with visual mute indicators, pop-out window capability for separate viewing, and straightforward session management through an intuitive video toolbar. The integration with existing chat systems and authenticated access control ensures secure and seamless communication across both official and personal group interactions.

PrerequisitesClick to expand

You can start a video chat with people in your organization in four different ways:

As a new video chat with one person
As a new video conference with up to 12 people
As part of an existing one-to-one chat
As part of an existing group chat

Tip: If you want to video chat with more than one other person, then Genesys recommends that you close your one-to-one video chat and start a video chat conference.

Start a one-to-one video chat from the chat panelClick to expand

From the chat panel, start a video chat with one person:

1. Under Chats, select a person.
2. Above the chat area, click Open video call .
  Your video feed opens.
3. Click Join when you are ready to join the video chat. Other participants follow the same steps to join.

Note: In a one-to-one video chat, the other participant receives a notification that invites them to join.

Tip: If you want to video chat with more than one other person, Genesys recommends that you close your one-to-one video chat and start a video chat conference.

Start a video chat conference from the chat panelClick to expand

From the chat panel, start a video chat with a group.

1. Under Chats, select an official group or a personal group.
  Note: To create a new personal group, you can also click .
2. Above the chat area, click Open video call .
  Your video feed opens.
3. Click Join when you are ready to join the video chat. Other participants follow the same steps to join.
4. To notify participants, @mention them in the new chat room by using the @ symbol before their names as you would in a text chat. To notify participants, do one of the following:
  - In the chat room, use the @ symbol before their name and @mentio as you would in a text chat.
  - At the top of the chat room, click Copy conference room link , and give the link to the people you want to join.
    Notes:
    - You can generate links for both one-to-one and group chat rooms.
    - Links are persistent and allow any authenticated user in the org to join the video conference.
    - Participants do not have to be members of the chat room to join the video conference.
    - You can also generate a link with the /conferenceLink chat command. For more information about chat commands, see the Use chat commands section of Send a chat message.

Each participant’s video feed appears and offers them a chance to adjust the camera. Participants click Join to join the video chat or conference.

Notes:

Genesys Cloud provides audible and visual notifications when participants join and leave video chats.
- If two participants join at the same time, then Genesys Cloud provides their names in the visual notification.
- If more than two join at the same time, then Genesys Cloud provides the number of participants who joined or exited in the visual notification.
- If multiple participants join or leave at the same time, then Genesys Cloud only sends one audio notification.
- If participants leave while others join, then Genesys Cloud prioritizes the participants who join and provides that information in the visual notification.
Genesys Cloud provides a visual notification to let you know who the current speaker is.

Join a video chatClick to expand

You can join a video chat that someone else starts and then invites you to join.

To join a video chat, in the Incoming video call alert, click Answer . Your video feed opens.
Note: If you enable Join conference automatically, Genesys Cloud does not offer you a preview and instead connects you directly to the video chat. For more information, see Change video chat settings.
When you are ready to join, click Join Call.

Turn off your cameraClick to expand

Mute your microphoneClick to expand

View video chat in a pop-out windowClick to expand

Close a video chatClick to expand