AI-generated summary
Genesys Cloud Client Application integration setup requires specific licensing (Genesys Cloud CX 1 Digital Add-on II, CX 2 Digital, or CX 3 Digital) and appropriate application-specific licenses, with a minimum subscription level of Genesys Cloud CX 1. Users must possess all permissions under Integrations > Integration, typically included in the Master Admin role. The configuration process involves accessing Menu > IT and Integrations > Integrations, selecting the desired application from available tiles or using the search function, and clicking Install to access the application's Integration page. Configuration occurs through the Configuration tab where fields are updated according to application requirements, while the Support tab provides additional resources. After completing changes and clicking Save, users must navigate to the Details tab and toggle the Inactive switch to Active status via the Change Status dialog to enable application access for authorized users. The integration can be uninstalled using the Uninstall Integration link in the lower right corner of the Details tab, and application details are viewable by selecting the application and clicking Details. Each application displays different options and fields during setup, requiring users to reference application-specific documentation for detailed configuration guidance.