Administrators can recycle a campaign. Recycle is the process of restarting the call selection process at the beginning of the contact list. Recycles happen automatically when a campaign completes after processing all records. You can also recycle a campaign manually with a campaign recycle command.

To recycle a campaign, perform the following:

1. Click Menu > Digital and Telephony > Outbound > Campaign Management.
2. Click the Voice Campaigns or Digital Campaigns tab.
3. Next to the campaign that you want to retire, click Recycle .

The list recycles. Dialing starts over starting with the first contact.

If you click Recycle for a campaign that is Off, the campaign starts at the first record when it is On. You do not have to recycle a completed campaign since it starts at the first contact anyway.