Genesys Cloud enables users to access and play voicemail messages through multiple methods with specific permission requirements. Users can receive voicemail notifications via email containing .wav file attachments, with optional transcriptions available in their selected language if enabled by administrators. For HIPAA-enabled organizations, voicemail notifications exclude personally identifiable information and transcriptions to maintain compliance. Voicemail messages exceeding 10 MB are not attached to email notifications; instead, users receive a notification to access the recording directly in their inbox. Users can also access voicemail from their inbox by selecting a message and clicking Play to listen on default speakers. Additional capabilities include downloading voicemail files, viewing transcripts, and identifying group voicemail messages through a designated icon. Required permissions span multiple categories: Voicemail > Voicemail for receiving, streaming, deleting, and downloading individual messages; Conversation > Call > Add for enabling calls; and Voicemail > Group Voicemail for managing group messages. Transcription processing may require several minutes depending on message length.