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When managing campaigns in CX Cloud from Genesys and Salesforce, keep in mind the following limitations:
For more information about governors limits, see Execution Governors and Limits in the Salesforce documentation.
When you use other Apex jobs in your Salesforce organization, you could reach the Salesforce limit. If at any point in time, you have 100 concurrent jobs as a result of other customizations in your Salesforce organization, no additional jobs queue. In this situation, these additional jobs appear on the Apex jobs page.
For the total campaign limit in Genesys Cloud, see Create a preview campaign. For the active campaign limit in Genesys Cloud, see Start or pause a campaign.
For more information, see About Campaign Management in CX Cloud from Genesys and Salesforce.
When managing campaigns in Genesys Cloud for Salesforce, keep in mind the following limitations:
For more information about governors limits, see Execution Governors and Limits in the Salesforce documentation.
When you use other Apex jobs in your Salesforce organization, you could reach the Salesforce limit. If at any point in time, you have 100 concurrent jobs as a result of other customizations in your Salesforce organization, no additional jobs queue. In this situation, these additional jobs appear on the Apex jobs page.
Campaign settings include a list of Call Rule Sets. If you have more than 500 items in your Genesys Cloud organization, when you click Retrieve Options in the Retrieve Genesys Cloud Campaign Options section, the integration displays an error message. For more information, see the Retrieve Genesys Cloud campaign options.
For the total campaign limit in Genesys Cloud, see Create a preview campaign. For the active campaign limit in Genesys Cloud, see Start or pause a campaign.
For more information, see About Campaign Management in Genesys Cloud for Salesforce.
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