Validate a flow

AI-generated summary

Genesys Cloud provides capabilities to validate flows configured in Architect to catch problems before implementation. Architect displays red or yellow validation errors on flows - red errors must be fixed before the flow will work, while yellow errors are suggestions that will not prevent the flow from functioning. To validate a flow, open it in Architect, hover over the Validate button to see a list of errors, and click error items to navigate to each one. Resolve errors by updating properties, actions or operations, save the flow, and re-validate until no errors remain. Validating flows in this way ensures they will work as expected when implemented for call processing in Genesys Cloud.

When you configure a flow, Architect checks it to catch problems. If the flow contains errors, the number of errors appears in red or yellow to indicate that you need to update a property action or operation.

Note: Red validation errors prevent the flow from working, and must be resolved before Architect implements it for call processing. Yellow validation errors include suggestions or best practice recommendations, but will not prevent the flow from working.

From the Architect home page, click or hover over the Flows menu and select the desired flow type.
Click the flow you want to open. The flow’s configuration page opens.
Hover over the Validate button. Architect displays a list of validation errors and an explanation of each error.
To open the specific location that contains a validation error, click the red- or yellow-highlighted line item.
To confirm you resolved the error, click Validate again.
Repeat steps 1 through 3 for each validation error.
When you are finished, click Save.

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Validate a flow

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