Genesys Cloud provides administrators with the capability to enable agent voicemail transcriptions through the Organization Settings interface. To configure this feature, users must possess Directory > Organization – Admin and Telephony > Plugin – All permissions. The transcription setting is accessed via Menu > Account > Organization Settings, then the Settings tab, where administrators can toggle the Agent Voicemail Transcriptions switch on or off under Security & Compliance. When enabled, the feature activates automatic transcription of ACD (Automatic Call Distribution) voicemails for all agents within the organization; when disabled, transcription functionality is deactivated. After adjusting the toggle setting, administrators must click Save to apply changes. Additional information regarding viewing and working with ACD voicemail interaction transcriptions is available in related documentation on ACD voicemail interactions and voice transcripts.