Genesys Cloud's Architect platform allows users to delete flows with proper editor or admin permissions. Multiple flows can be deleted simultaneously, and deleting a flow removes all associated versions. Flows cannot be deleted if they are locked by another user, associated with IVR configurations, or consumed by other resources. The system provides a Deletion failed dialog box listing undeleted flows and their consumers when deletion conflicts occur. Users can delete flows either from the Architect Home page by selecting flows and clicking Delete, or from within a flow's page using the Save menu's Delete option. Both methods require confirmation before deletion proceeds.
If you have the appropriate Architect user editor or admin permission assigned to your role, you can delete a flow. You can delete one or more flows at a time. When you delete a flow, you also delete all versions of the flow.
You cannot delete a flow if it is:
Locked by another user
Associated with an IVR configuration
Consumed by another resource (for example, another flow or a script)
Note: If the flow or flows you attempt to delete are consumed by other resources (for example, if a flow is the designated Transfer to Flow action in another flow), Architect returns a Deletion failed dialog box that includes a list of flows that were unable to be deleted, as well as the consumers of the flow or flows.
Delete a flow from the Architect Home page
From the Architect home page, click or hover over the Flows menu and select the desired flow type.
Select the flow or flows you want to delete and click the Delete button.
When prompted to confirm the delete operation, click Yes.
Note: When Architect asks you to confirm the deletion, it also provides the number of flows you selected to delete.
Delete a flow from within the flow’s page
From within the flow page, click the arrow at the end of the Save menu and click Delete.
When prompted to confirm the delete operation, click Yes.