AI-generated summary
Genesys Cloud allows assigning content profiles to SMS numbers to control the type of media that can be sent and received. From the SMS Number Inventory page, you can use the More menu or select multiple numbers to open the Assign Content Profile dialog. Choose a content profile like System Default Profile which supports .jpg, .png, and .gif formats. Select the profile and click Yes, assign to apply the profile to the selected SMS numbers. You can assign multiple profiles to the same number and revert back to System Default as needed.