AI-generated summary
Genesys Cloud allows callers to select their preferred language for prompts using the Set Language action. This action can be added to tasks or states in call, message, or email flows. From the flow editor, drag a Set Language action into the workflow and configure it by naming the action and choosing the language. The language selection will take effect immediately in message and email flows but only after the task ends in call flows. The Set Language action enables customizable, multilingual voice and text interactions within Genesys Cloud flows.