Genesys Cloud enables users to view received faxes in their inbox through the Menu bar by selecting Inbox and then Faxes, where each fax appears as a thumbnail displaying sender information. Users require Conversation > One Number Fax > Receive permission and General > Content Management User permission to access this functionality. Upon selecting a fax, a preview displays in a separate browser window or tab, automatically marking the fax as read and clearing notifications. The fax number assigned to users matches their primary Genesys Cloud phone number used for incoming calls; users without an assigned phone number must contact their administrator. Additional fax management capabilities include marking messages as read or unread, downloading faxes, sharing them with other users, renaming files, and deleting faxes. Received faxes can also be accessed and organized in the Documents workspace within the user's account, where faxes can be tagged for organization and shared with colleagues. Users without a configured phone number in Genesys Cloud cannot utilize fax functionality.