The client allows phone numbers that are tel: links and email addresses that are mailto: links on webpages to be clickable links. This click-to dial and click-to-email functionality is selected by default.

To turn off (or turn on) this functionality, follow these steps: 

1. Access the extension settings.
   • Genesys Cloud for Chrome
     1. Go to your Chrome extensions.
     2. Search for Genesys Cloud for Chrome.
     3. Click Details and then click Extension options. 
   • Genesys Cloud for Firefox
     1. Go to your Firefox add-ons.
     2. Search for Genesys Cloud for Firefox.
     3. Click Preferences.
2. Clear (or select) Enable Click-to-Dial.
3. Click Save.

For more information, see Click-to-dial and Configure click-to-dial.

For more information about the extensions, see About the Genesys Cloud browser extensions.