Genesys Cloud enables administrators to configure default panels displayed during agent interactions through the Panel Manager feature. When agents receive interactions, the system displays the Profile panel by default, though each interaction type supports multiple panel options. Administrators can specify custom default panels for different interaction types by navigating to Menu > Digital and Telephony > Interaction Assets > Panel Manager and selecting appropriate panels such as Canned Responses for voice interactions, Notes for email interactions, or Workitems for work item and wrap-up status tracking. The Script option is not available for Voice and Callback interaction types, as scripts automatically display in the center of the agent desktop for these interactions. Configuration changes apply globally across all queues for all agents with the Agent UI > Default Panels > View permission. Agents require the Agent UI > Default Panels > View permission to access the configured default panels. After selecting the desired default panels for each interaction type, administrators must click Save to apply the changes.