Set up wrap-up codes
Series: Set up wrap-up codes
Next suggested step: Add a wrap-up code
Wrap-up codes indicate the nature of an interaction. Agents specify wrap-up codes after completing an interaction; for example, a completed sale, a customer dissatisfied with service, or a billing problem.
Continue to the next article to begin creating wrap-up codes.
[NEXT] Was this article helpful?
Get user feedback about articles.