Set up CX Cloud, Digital and AI for Salesforce Service Cloud

Series: Set up CX Cloud, Digital and AI for Salesforce Service Cloud Voice

Next suggested step:

Note: This articles applies to CX Cloud, Digital and AI for Salesforce Service Cloud.

After installing the CX Cloud, Digital and AI for Salesforce Service Cloud package, configure the following settings that enable agents to use the Salesforce’s Einstein Next Best Action during chat and email interactions:

(Optional)
(Opitonal)

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