Select and configure the Genesys Cloud WebRTC phone

The Genesys Cloud WebRTC phone allows you to make and receive calls using the Genesys Cloud app and WebRTC technology. You do not need a physical phone or a downloaded softphone to make and receive calls with the Genesys Cloud WebRTC phone.

Select the Genesys Cloud WebRTC phone as your phone

1. From the sidebar, click Calls. The Calls panel opens. If you do not currently have a phone selected, the Calls icon is red. 
2. Click Phone Details. If you have not selected a phone, the Phone Details icon appears red with an . 
3. Type the Genesys Cloud WebRTC phone name in the Search for phone field.
4. From the displayed suggestions, select your phone.
   Note: Only users with telephony admin permissions can create a Genesys Cloud WebRTC phone. If you do not have an assigned Genesys Cloud WebRTC phone, contact your IT department or administrator.

Configure the Genesys Cloud WebRTC phone settings

1. From the Calls panel, select Settings.
2. To make and answer calls in a third-party application, enable Placing calls with another app?.
   Note: When you make and answer calls in a third-party application, close other browser app instances. If you require other instances, disable this feature.
3. Under Audio Controls, select your microphone and speaker. For more information, see
4. To test and adjust the output volume, click Device Volumes, and then click Sound. You can also access Sound preferences from .
5. If you have problems with a call, click Run diagnostics to check your microphone, connectivity, and throughput for problems. If the test finds no issues, contact your IT department for help.