Note: If your agents use Agent Assist, you must remove the Assistant > All permissions from their assigned permissions, as this contains Assistant > Copilot > View permission, and displays the new Copilot panel for them. Instead, add Assistant > Assistant > View and Assistant > Queue > View permissions for the agents.
Agent Copilot administrator role
The administrator role provides administrative access to the Agent Copilot components and services.
Agent UI > Default Panels > Edit
Agent UI > Default Panels > View
Analytics > agentCopilotAggregate > All permissions
Analytics > conversationAggregate > All permissions
Analytics > knowledgeAggregate > All permissions
Analytics > tabConfigurations > All permissions
Analytics > viewConfigurations > All permissions
Analytics > flowObservation > View
Analytics > queueObservation > View
Analytics > summaryAggregat > View
Assistants > All permissions
Assistants > QueueUserAssignments > View
Assistants > QueueUserAssignments > Add
Authorization > License > View
Conversation > Suggestion > All permissions
Conversation > Utterance > All permissions
Conversation > suggestionEngagement > All permissions
Conversation > Summary > All permissions
Conversation > summaryFeedback > All permissions
Conversation > summaryEngagement > All
Directory > User > View
Knowledge > All permissions
Knowledge > Search > Edit
Language Understanding > All permissions
Responses > All permissions
Routing > Queue > All permissions
Scripter > All permissions
Speech and text analytics > Dictionary term > View
Speech and text analytics > Dictionary term > Add
Speech and text analytics > Dictionary term > Edit
Speech and text analytics > Dictionary term > Delete
Webdeployments > Deployment > View
Architect > Dependencytracking > View
Agent Copilot agent role
For your agents, the Agent Copilot Agent role provides the necessary access and clearances.
