Genesys Cloud allows agents to park and resume email interactions within embedded clients such as Genesys Cloud for Salesforce and Genesys Cloud Embeddable Framework. When an agent parks an active email interaction, it moves to a Parked Conversation list and can be resumed later by clicking "Resume Work" on the Parked Conversations page. Parked emails automatically return to the active interaction roster if the customer sends a new message or if the interaction remains parked for more than seven days. Implementation requires the ParkedConversation component, appropriate parking permissions (Conversation > Email > Parking), and configuration specific to the deployment platform—either adding the ParkedConversation Lightning component in Salesforce or implementing the Park Conversation widget in Genesys Cloud Embeddable Framework. Agents initiate parking by clicking the Park option in call controls, and can access parked conversations through the dedicated Parked Conversations page or direct URL access.