Out-of-the-box topics
The speech and text analytics solution includes a set of out-of-the-box topics that can be used as a starting point. That is, a set of Programs, topics and phrases are created as part of the out-of-the-box creation process. These topics are based on the experience of a variety of organizations with similar use cases.
Out-of-the-box topics are a good way to start the topic creation process, but since they are a product of similar organizations and not specifically your organization, it is highly recommended that you modify these topics to your own specific language and terminology when working with customers or referring to products and services.
Note:
- Creating organization specific topics is a crucial step towards good speech and text analytics results, regardless of the solution used.
Only one user can generate out-of-the-box topics at a given time. If you try to generate out-of-the-box topics when another set of out-of-the-box topics is being generated, the following message appears: “The out-of-the-box topics action is currently running. Wait a few minutes until the action is complete, and then try to generate it again.”
- When using Replace and Merge as part of the out-of-the-box (OOTB) topics process, the topics table and the text “The following topics will be deleted” will not be displayed if there are more than 500 topics.
[NEXT] Was this article helpful?
Get user feedback about articles.