Managed hardware phones release notes

AI-generated summary

Genesys Cloud provides comprehensive firmware management for multiple hardware phone systems, including AudioCodes, Polycom/Poly Edge E, CCX devices, VVX phones, Soundpoint devices, and RealPresence Trio systems. The platform maintains current firmware versions across all supported devices, with specific versions like AudioCodes (2.2.16.480), Poly Edge E (8.2.2.1176), CCX devices (9.0.1.6562), and VVX phones (6.4.7.4477 for newer models, 5.9.8.5760 for older models). Phone Home provisioning service facilitates VVX phone management, while background software updates enable continuous phone operation during upgrades. The system ensures backwards compatibility with legacy hardware while supporting the latest versions, with documented update histories for RealPresence Trio, Poly UC Software, and AudioCodes platforms through their respective release matrices and notes.

View a summary of the improvements and fixes in the latest Managed hardware phone firmware version.

AudioCodes

Version 2.2.16.480 - June 3, 2021Click to expand

Version 2.2.16.142.31 - April 11, 2019Click to expand

Version 2.2.8.51 - November 3, 2016Click to expand

Polycom / Poly

Edge E

Version 8.2.2.1176 - July 2024Click to expand

CCX

Version 9.0.1.6562 - February 2025Click to expand

The 9.0.0 software package contains several upgrade components and is larger than a typical release. The total duration of the file download, installation, and update can take 30–60 minutes or longer, depending on the speed of your network. Most of the upgrade duration is the software download, which occurs as a background service so you can use your phone as normal.

Note: Your device may restart several times during the upgrade.

For more information, see Poly UC Software 9.0.1 Release Notes.

Version 8.1.6.1006 - March 2024Click to expand

Version 7.2.2.1096 - June 2022Click to expand