AI-generated summary
Genesys Cloud provides data table management capabilities through the Orchestration Assets section, enabling users to create, edit, and delete data tables and their associated rows. Users require specific permissions under Architect > Datatable and Architect > Datatable Row to perform these operations. Data tables can be edited to add or modify custom fields, rename the data table or reference key labels, and reorder fields; however, custom fields cannot be deleted after the data table is saved, and the original schema defined at creation remains unchanged during exports. The system allows single or bulk deletion of data tables and rows through the Data Tables page interface. When editing table rows, all information can be modified except for saved reference keys. The platform supports importing and exporting data tables in .csv format, with exported files retaining original custom field keys rather than edited labels. All changes are confirmed through save operations, and deletion actions require user confirmation before completion.
Genesys Cloud also provides a feedback mechanism for documentation improvement, allowing users to rate article helpfulness and specify reasons for their assessment. The feedback form captures user role information (Agent, Administrator, Developer/Engineer, Partner, Supervisor, Support, or Other) and includes options for both negative feedback (inaccurate content, outdated information, unclear presentation) and positive feedback (task completion, clarity, organization, valuable insights). Users can provide additional comments via email while confirming acknowledgment of the Genesys Cloud privacy policy. The documentation section includes related topics covering routing configuration, Architect functionality, data table operations (creation, lookup, import/export), and data filter management, enabling users to access supplementary resources for extended learning and troubleshooting support through community assistance.