Language skills in Architect
In Architect, language skills have a one-to-one mapping relationship to Genesys Cloud’s language-filtered ACD skills. For example, if Genesys Cloud has a Spanish-oral ACD language skill, the same skill exists in Architect.
Note: Define ACD skills in Genesys Cloud’s Admin > Contact Center and select ACD Skills. For more information, see Manage ACD skills.
The following scenarios describe how Architect determines language skill priority in a flow:
| When the flow's default ACD language skill under Settings is | And the language skill on the Transfer to ACD action is | The agent is required to have |
|---|---|---|
| Set | Not set | The flow's default language skill |
| Set | Set | Transfer to ACD language skill |
| Not set | Not set | No language skill |
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