Introduction to Genesys Cloud for Supervisors course
Note: See Roles and responsibilities for explanations of the roles listed in this course description.
Learn to perform a supervisor’s basic daily tasks. Subjects include:
- Supervisor dashboard and dynamic information
- Customized views
- Limited view using search parameters
- Manage and set up alerts
- Configure and create reports
- Effective communication with instant message features
- Supervisor Assistance request from an agent
- Assistance for agents using their agent dashboard
Role: Contact Center Manager
Course modules:
Note: Some courses require a paid subscription. For more information, see Genesys Cloud Learning Subscription and Agent Platform (AP) Training for Genesys Cloud.
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