Genesys Cloud offers Dialog Engine Bot Flows and Digital Bot Flows as native bot flow building tools integrated within Architect for subscribers. Voice channel conversations are charged per minute of usage, metered in 15-second increments and rounded to the nearest minute at billing cycle completion. Digital channel conversations (chat and messaging) are charged per session, with each session encompassing up to eight dialog turns or request-response pairs; additional sessions are charged for conversations exceeding eight turns. Dialog Engine Bot Flows require Genesys Cloud CX 1 licensing (available standalone or as part of Genesys Cloud AI Experience), while Digital Bot Flows require CX 1 Digital Add-on II, CX 2, CX 2 Digital, CX 3, CX 3 Digital, or CX 4 licensing. Customers who do not deploy these bot flows incur no charges. Token pricing information is available through the Genesys Cloud tokens model and AI section of the pricing hub. Subscription additions and implementation inquiries should be directed to Customer Success Managers or sales representatives. Genesys Cloud provides a feedback collection mechanism integrated into its documentation system, allowing users to rate article helpfulness and submit detailed feedback through structured forms. The feedback interface captures user role information (Agent, Administrator, Developer/Engineer, Partner, Supervisor, Support, or Other) and specific reasons for ratings, including accuracy, completeness, clarity, and relevance of content. Users can request community assistance for unresolved questions and access related documentation on Genesys Dialog Engine Bot Flows, Architect, bot development, pricing information, and bot optimization through learning capabilities. The feedback process includes privacy policy acknowledgment, ensuring compliance with Genesys Cloud's data handling standards.